At Luna Dura, we are committed to providing a seamless and thoughtful delivery experience. Every piece is packaged with care, reflecting the same attention and artistry that goes into our jewelry. While we aim to deliver your order promptly, certain circumstances beyond our control, such as severe weather or service interruptions, may affect delivery times.
Shipping Fees and Taxes
Luna Dura cannot predict additional charges such as import duties, taxes, or bank fees, including transfer or currency exchange fees. These vary by country, so for accurate details, contact your local customs office.
If required duties or taxes are not paid, your order may be returned to Luna Dura, and in that case, we cannot refund the original shipping fee.
Pickup
Orders can be collected in person at our showroom on Sheikh Zayed Road, Al Durrah Tower, Dubai. Pickup orders are kept in the store for three days.
Delivery Options
We offer three delivery methods designed around your needs:
- Express Delivery in Dubai: AED 45, within 2 working hours on working days.
- UAE-Wide Shipping: AED 65, delivered within 3–4 working days, fully tracked.
- Free Pick-Up: Collect directly from our Dubai showroom.
For large orders of four or more pieces, contact us via WhatsApp or Email to receive a complimentary shipping code.
Estimated Delivery Times by Region
| Region | Country | Delivery Time |
|---|---|---|
| GCC | United Arab Emirates | 2-4 days |
| GCC | Saudi Arabia | 2-4 days |
| GCC | Kuwait | 2-4 days |
| GCC | Qatar | 2-4 days |
| GCC | Bahrain | 2-4 days |
| Europe | United Kingdom | 8-15 days |
| Europe | Germany | 8-15 days |
| Europe | France | 8-15 days |
| Europe | Italy | 8-15 days |
| Europe | Spain | 8-15 days |
| USA | United States | 8-15 days |
| Other | Australia | 8-15 days |
| Other | Canada | 8-15 days |
| Other | New Zealand | 8-15 days |
| Other | Japan | 8-15 days |
| Other | South Korea | 8-15 days |
Careful and Thoughtful Delivery
Each order is packaged with intention to reflect the quiet luxury and craftsmanship of Luna Dura jewelry. Choose the delivery option that fits your schedule, and shop with confidence knowing your jewelry is handled with care.