At Luna Dura, your satisfaction is our top priority. If your jewelry does not meet your expectations—whether due to size, color, a defect, or any other reason—we gladly accept returns under specific conditions.
Eligibility for Returns
To qualify for a return:
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The item must be unworn and in its original condition with tags attached.
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The original packaging must be intact.
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For hygiene and customization reasons, earrings and custom-made pieces are final sale and cannot be returned or exchanged. Custom pieces include personalized engravings, custom sizes, and plating requests.
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Sale or promotional items can be exchanged within 3 days of purchase but are not refundable.
Exchange & Refund Options
For eligible returns, you may:
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Request an exchange within 7 days of delivery.
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Receive a refund to your original payment method. Once an item is received and inspected at our Dubai studio, refunds are processed within 14 days.
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One-time size exchange is available for most ring designs within the 7-day window.
A fixed restocking and administrative fee of 30 AED applies to all change-of-mind returns to cover administrative and quality inspection costs. This fee is waived for verified manufacturing defects.
Return shipping costs and shipping insurance are the customer's responsibility for all change-of-mind returns. Verified manufacturing defects are exempt — Luna Dura covers return shipping and insurance in defect cases.
How to Return:
Email care@lunadura.com or info@lunadura.com with your order number, or message us via WhatsApp at +971 52 220 0582. Our team will provide instructions based on your location.
Warranty
Luna Dura jewelry comes with a six-month warranty covering manufacturing defects. Each piece undergoes meticulous inspection before it reaches our boutique or website, but occasionally, a defect may occur.
Manufacturing Defects
Defects must be reported within 48 hours of delivery by emailing care@lunadura.com or info@lunadura.com with your order number and a clear photo of the affected piece. Verified manufacturing defects are exempt from the 30 AED restocking fee.
If a jewelry piece breaks within the warranty period due to a manufacturing defect, we will either:
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Exchange it for an identical item, or
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Issue store credit equal to the value of the original piece.
Plating, Coatings & Stones
Natural wear, including fading or wearing of plating, coatings, or gemstone settings, is not considered a defect. Plating is covered under warranty for forty-five days from purchase; beyond this period, re-plating can be arranged at the customer's expense.
What is Not Covered
The warranty does not apply to:
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Mechanical damage caused by improper handling
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Jewelry that has not been stored or cared for correctly
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Natural wear and tear
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Loss of individual components such as earring backs, pendants, or gemstones
How to Request Warranty Service:
Email care@lunadura.com or info@lunadura.com with your order number and a photo of the affected piece, or message us via WhatsApp at +971 52 220 0582. Our team will provide instructions for sending your jewelry for inspection, repair, or replacement.
