At Luna Dura, your satisfaction is our top priority. If your jewelry does not meet your expectations—whether due to size, color, a defect, or any other reason—we gladly accept returns under specific conditions.
Eligibility for Returns
To qualify for a return:
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The item must be unworn and in its original condition with tags attached.
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The original packaging must be intact.
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Custom pieces, including personalized engravings, custom sizes, or plating requests, are not eligible for return.
Exchange & Refund Options
For eligible returns, you may:
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Request an exchange within thirty days of delivery.
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Receive a refund to your original payment method within seven days of us receiving your item.
Sale or promotional items can be exchanged within three days of purchase but are not refundable. Return shipping costs are typically the customer’s responsibility, except for confirmed manufacturing defects, where the return shipping is free.
How to Return:
Email care@lunadura.com with your order number. Our team will provide instructions based on your location. Refunds are generally processed within ten calendar days after receiving your returned jewelry.
Warranty
Luna Dura jewelry comes with a six-month warranty covering manufacturing defects. Each piece undergoes meticulous inspection before it reaches our boutique or website, but occasionally, a defect may occur.
Manufacturing Defects
If a jewelry piece breaks within the warranty period due to a manufacturing defect, we will either:
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Exchange it for an identical item, or
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Issue store credit equal to the value of the original piece.
Plating, Coatings & Stones
Natural wear, including fading or wearing of plating, coatings, or gemstone settings, is not considered a defect. Plating is covered under warranty for forty-five days from purchase; beyond this period, re-plating can be arranged at the customer’s expense.
What is Not Covered
The warranty does not apply to:
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Mechanical damage caused by improper handling
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Jewelry that has not been stored or cared for correctly
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Natural wear and tear
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Loss of individual components such as earrings, pendants, or gemstones
How to Request Warranty Service:
Email care@lunadura.com with your order number and a photo of the affected piece. Our team will provide instructions for sending your jewelry for inspection, repair, or replacement.