Our Privacy Policy
We at Luna Dura are committed to protecting your personal data. Below you will find our Privacy Policy, which explains how we collect, use, store, and share information you provide to us or that we gather when interacting with our website, www.lunadura.com. This Policy is designed to comply with applicable data protection regulations such as GDPR, and to keep you informed about your rights and how to exercise them. By visiting our website or using our services, you consent to the practices described in this Privacy Policy.
Our contact details
Luna Dura is the data administrator, located at Al Durrah Tower, Sheikh Zayed Road, Dubai, UAE. You can contact us by email at info@lunadura.com.
Who this Privacy Policy applies to
This Privacy Policy applies to all individuals whose personal data is processed by Luna Dura:
- Visitors to our website
- Recipients of newsletters or marketing communications from Luna Dura
- Customers of our online and offline stores
- Anyone who contacts us or whose data we collect through other legitimate means
This Privacy Policy does not apply to employees, partners, interns, or job applicants.
What personal data we process
We may process personal data you provide directly to us, data generated while interacting with our website or communications, and information obtained from third-party sources such as social media platforms. This may include:
- Name, address, email, phone number, date of birth
- Purchase history or items of interest
- IP address, browsing behavior, visited pages, and newsletter interactions
- Consent and preferences for communications
Cookies
We use cookies to enhance your browsing experience, remember your preferences, and provide relevant content. You can disable cookies via your browser settings, but certain website features may not function properly if cookies are blocked.
Purpose of processing personal data
We use personal data to:
- Maintain contact with website visitors and customers
- Provide personalized communications and marketing updates
- Understand customer interests and improve our offerings
- Operate, secure, and enhance our website and services
- Compile anonymized user statistics to improve website usability
Legal grounds for processing
We process personal data based on your consent, legitimate interests, or as required to perform our contractual obligations. You may withdraw your consent at any time by contacting info@lunadura.com.
Processors and sharing
We may engage service providers to process personal data on our behalf, such as IT support or email services. Personal data will not be shared with third parties for commercial purposes without your consent. We may disclose data if required by law or court order.
Retention of personal data
We retain personal data only as long as necessary for the purposes described above, generally not exceeding three years, unless legal obligations require longer retention.
Your rights
You have the right to access, correct, or delete your personal data, object to processing, request data portability, and limit usage. Questions or requests can be sent to info@lunadura.com.
Opting out
You may opt out of marketing emails, SMS, or WhatsApp messages at any time by following the instructions in the communications or emailing care@lunadura.com.
Analytics and tracking
You may opt out of Google Analytics tracking via your browser settings or relevant opt-out tools.
Complaints
If you have concerns about how your data is handled, contact info@lunadura.com.
Changes to this Privacy Policy
This Privacy Policy may be updated to reflect regulatory changes or modifications in our practices. Please review this page periodically for the latest version.
Cookies policy
We use cookies to improve website performance, understand visitor interests, and manage online orders. Cookies do not personally identify you but help us provide a smoother shopping experience.