What materials do you use?
We work with 925 silver, copper, stainless steel, 18K gold-plated, rose gold-plated, and rhodium-plated metals, as well as natural gemstones, freshwater pearls, and organic elements like salvaged wood, leather, and woven fabric. Every material is chosen for beauty, durability, and quality.
Do you ship orders, and how much does it cost?
Yes, we offer delivery within Dubai (as fast as 180 minutes), 3–4 days across other Emirates, and international shipping depending on location. Shipping fees vary by location, and details are confirmed via WhatsApp.
Can I request special packaging or gifts?
Absolutely! We offer sustainable packaging, velvet pouches, paper boxes, handcrafted wooden boxes (small fee), and leather/Alcantara-lined boxes for limited designs. Organic fiber tote bags and curated flower arrangements are also available. Packaging is arranged personally via WhatsApp.
How can I check product availability?
You can contact us via WhatsApp or visit our showroom. We confirm availability for all metals, gemstone-set pieces, and natural materials. Walk-ins are welcome, but appointments are recommended for personalized attention.
Can I return or exchange a product?
Returns are accepted within 7 days if items are unworn, unwashed, and in original packaging. Some items are final sale (hygiene items, customized pieces). Manufacturing defects must be reported within 48 hours. Customers are responsible for return shipping, and a small restocking fee applies if packaging is missing.
How do I find the right size for rings and chains?
Ring Size:
- Visit our boutique to try on samples in person. Our staff can assist gently—no pressure.
- Download our printable [Ring Size Guide PDF] or message us on WhatsApp for a simple method to measure at home using string or a well-fitting ring.
- We accept US, UK, EU, and Arab sizing charts. If in doubt, just message us—we’ll translate it for you.
- Wide bands may feel tighter than delicate rings, and stackable/knuckle rings may require sizing up slightly.
- We offer one-time size exchanges for most designs if unworn and in original condition.
Chain/Necklace Size:
- Standard chain lengths (approximate):
35–38 cm (14–15") – Choker fit, snug around the neck, ideal for layering.
40 cm (16") – Collarbone length, common for minimal pendants.
45 cm (18") – Mid-chest, universally flattering, good for statement pieces.
50 cm (20") – Slightly below collarbone, refined and relaxed.
55–60 cm (22–24") – Just above bust, good for layering or modest styles.
70+ cm (28") – Over-bust, ideal for dramatic pendants or bohemian looks. - Pair chain lengths with outfit necklines: chokers for off-shoulder/crew necks, 45–50 cm for V-necks/open collars, longer chains for high-neck or layered outfits.
- Need a custom fit? Some chains have adjustable extensions or can be tailored. Ask before you buy.
- Unsure? Visit us in-store or WhatsApp us—our trained staff can help you compare lengths visually.
Gift Tip: 45 cm is our most popular chain length and works well for most necklines and body types.
Is online checkout available, and what payment methods do you accept?
Yes! We accept Stripe, cash on delivery, POS, and in-store cash payments. For limited-edition items, we recommend contacting us on WhatsApp to confirm availability.
Which languages do you support?
We offer support in English, Arabic, Hindi, Farsi, and Russian in-store and via WhatsApp. Feel free to reach out in the language you’re most comfortable with.
How do I care for my jewelry?
Put on jewelry after makeup, perfume, and hairspray, and remove before sleeping, showering, or exercising. Store items in Luna Dora pouches to prevent tarnishing, scratches, or damage.
How can I visit your showroom?
Our boutique is at Al Durrah Tower, Sheikh Zayed Road, Dubai, Monday–Saturday from 1 PM until late evening. Appointments are recommended for personalized service. Parking is available if arranged in advance via Contact Us or WhatsApp.