Everything You Need to Know

Yes — we offer same-day delivery in Dubai, including 2–3 hour express delivery for urgent orders. Availability depends on product readiness and location.

For priority delivery, message us directly via WhatsApp to coordinate timing with our team.

For GCC & MENA Clients: We operate a bespoke Priority Air Freight protocol to Saudi Arabia, Qatar, Kuwait, Oman, and Bahrain (3-5 days door-to-door, 85 AED per KG, with daily WhatsApp tracking).

Yes — you can visit our showroom and pay in cash during pickup. This option is ideal if you prefer not to use online payment.

Contact us via WhatsApp before visiting so we can prepare your selection in advance.

Always apply makeup, perfume, and hairspray before putting on your jewelry. Harsh chemicals alter the refractive index and brilliance of natural gemstones and accelerate oxidation on precious metals in high humidity.

Remove your jewelry before swimming or sleeping, and store it in your Luna Dura pouches to protect it from Dubai's air-conditioning condensation. If you purchase an item with a specialty finish (such as Satin/Brushed or Hammered), storing it separately prevents harder gemstones (like diamonds or sapphires) from scratching the metal.

Yes, our boutique is located at Al Durrah Tower, Shop 41 (Mezzanine Floor) on Sheikh Zayed Road, directly opposite the Museum of the Future.

Message us on WhatsApp to speak directly with our Graduate Gemologist (IGI) or email care@lunadura.com

We engineer our jewelry using premium, hypo-allergenic alloys. Our core collection is crafted from 925 Sterling Silver (an exact alloy of 92.5% pure silver and 7.5% strengthening metals) to provide substantial weight without the use of reactive base metals.

To further protect against the humid climate, many pieces feature a Bright Polished finish with 18K gold or rhodium plating, ensuring a mirror-like luster that resists scratching.

We accept US, UK, EU, and Arab sizing charts. Fingers naturally swell in the UAE heat, so if you are purchasing a wide band, we recommend sizing up slightly.

Many of our everyday rings are designed with a Comfort-Fit inside profile (a slightly convex interior curve) to allow the ring to slide easily over the knuckle and remain comfortable during temperature changes.

We do not compromise on structural components. Our necklaces utilize strong, interlocking chain styles such as Cable, Box, and Wheat chains, secured with heavy-duty Lobster Claw or Spring Ring clasps.

For earrings, depending on the design weight, we utilize secure Friction Posts with Clutch Backs for everyday studs, and mechanical Lever Backs or Omega Clips for heavier drop and chandelier earrings to ensure they sit perfectly flush against the earlobe.

• Can I return or exchange a product?

  Yes. Returns and exchanges are accepted under the following conditions:

  • Timeline: You must initiate your return or exchange within 7 days of the delivery date.

  • Condition: Items must be unworn, in their original packaging, and must pass a physical quality and purity inspection at our Dubai studio.

  • Exclusions: For hygiene and safety reasons, earrings and custom-made pieces are considered final sale and cannot be returned.

  • Fees: A fixed restocking and administrative fee of 30 AED applies to all "change-of-mind" returns.

  • Exchanges: We offer a one-time size exchange for most ring designs within the 7-day window.

  • Refund Processing: Once received and inspected at our Dubai studio, refunds are processed within 14 days to the original payment method.

  • Return Shipping: Customer is responsible for return shipping and shipping insurance on change-of-mind returns. Manufacturing defects are exempt — Luna Dura covers shipping.

  • Defects: If you receive a defective item, please report it within 48 hours. Verified manufacturing defects are covered under our 6-month warranty (45 days for plating) and are exempt from restocking fees.

  To initiate a return, email care@lunadura.com or info@lunadura.com with your order number. For full terms, see our Returns, Refunds & Warranty page.